At the Vitrolife Group, we work every day to unlock the full potential of science and technology to reduce the barriers towards building a family. Together we help our customers and their patients to fulfill the dream of having a baby.

Job Description

We are seeking a dynamic Tier 1/Tier 2 IT Support Technician to join our Valencia office and become a key part of our global IT team. In this role, you will be the onsite go-to IT support expert for local users while also assisting colleagues in other locations globally. Reporting to the IT Service Manager, you will play a vital role in maintaining seamless IT operations processes and supporting global IT projects.

Your responsibilities will include, but are not limited to:

• User Management
• Onboard and offboard employees efficiently.
• Procure, configure, and deploy IT equipment.
• Assign roles, groups, licenses, and policies.
• Daily Support
• Resolve hardware/software issues (computers, monitors, printers).
• Address Microsoft account and VOIP phone system concerns.
• Infrastructure Maintenance
• Maintain conference room video conferencing systems.
• Manage network switches, patching, and VLAN assignments.
• Ensure UPS power backup systems function properly.
• Vendor Coordination
• Arrange and order service/maintenance for copiers, printers, and peripherals.
• Handle IT materials procurement and warranty claims.
• Remote Support
• Assist off-site staff with remote/home office needs.
• Occasionally provide after-hours support when necessary.
• Other Tasks
• Periodically submit work reports as required.
• Take on additional tasks as assigned by the manager.

Competencies – what we are looking for

Required Technical Skills:

• Active Directory, Azure, Intune, Autopilot, EntraID
• ODBC, Macros, VMware Workstation, Citrix Workspace
• RDP, TeamViewer, Apple Business Manager, Samsung Knox
• Zebra Printers

Required Attributes:

• Excellent customer service skills and a problem-solving mindset.
• Strong organizational skills with the ability to multitask.
• Proactive and detail-oriented approach to work.

Experience:

• 2+ years in IT service/technical support roles preferred.
• Experience working independently with guidance from a remote management and team

Additional Requirements:

• Availability to travel if required.
• Flexibility for occasional after-hours work.

This position offers one day hybrid work model, but preferable on-site all days. Please note that it is required to come to our office in Valencia.

How to apply

We conduct ongoing interviews and would like you to apply as soon as possible.

Interviews will be conducted in English, and we encourage you to apply as soon as possible as we conduct ongoing interviews.

We look forward to welcoming you to our team!

Vitrolife Group is a global provider of medical devices and genetic services. Based on science and advanced research capabilities, we develop services and products for personalised genetic information and medical device products. We support our customers by improving their clinical practice for the patient's outcome of a fertility treatment.

We are currently approximately 1 100 colleagues worldwide, with headquarters in Gothenburg, Sweden. Vitrolife Group's products and services are available in more than 125 countries through our own presence in 25 countries and a network of distributors. Vitrolife Group is a sustainable market leader and aims to be the preferred partner for IVF-clinics by providing superior products and services with the vision of fulfilling the dream of having a baby. The Vitrolife share is listed on Nasdaq Stockholm.